Returns & Exchanges

Return Eligibility

Unless an item is identified as final sale or is otherwise excluded under this policy, SP RHODES accepts eligible returns of standard, non-custom merchandise when a return request is made within 30 days of delivery.

To qualify for a return, merchandise must satisfy all applicable return conditions described below.

Condition of Returned Merchandise

Returned merchandise must be in new, unused, unworn, unwashed, unaltered, and resalable condition unless the return relates to a product defect or an error attributable to SP RHODES.

Where applicable, products should be returned with:

• Original tags attached;
• Original product packaging;
• Protective packaging;
• Accessories and components;
• Instruction materials;
• Cases, bags, or boxes supplied with the product; and
• Any other materials originally included with the item.

SP RHODES reserves the right to decline a return or reduce a refund where legally permitted if merchandise has been used, worn, damaged after delivery, altered, washed, soiled, improperly packaged, or returned in a condition that materially reduces its resale value.

Trying On Apparel & Equestrian Products

Apparel and eligible wearable products are not available to be tried for fit.

For horse apparel, we recommend confirming sizing and fit before the product is used on a horse whenever reasonably possible.

Final Sale & Non-Returnable Products

Certain products cannot ordinarily be returned or exchanged because of their customized nature, condition, hygiene considerations, special sourcing, or the terms under which they were sold.

Custom & Personalized Products

These products are created specifically according to customer selections and generally cannot be returned to inventory and resold to another customer.

A change of mind, incorrect customer-selected size, approved personalization, approved artwork, approved dimensions, approved color, or other specification approved by the customer does not ordinarily make a custom product eligible for return.

This final-sale provision does not mean that you must accept a product that was incorrectly manufactured by SP RHODES. If a custom product is defective or materially differs from the approved order specifications, please contact us so that we can evaluate the issue.

Exchanges

Eligible standard merchandise may be exchanged subject to product availability and the return conditions in this policy.

If you need a different size, color, or eligible product, please contact our team before returning the original item.

Because inventory can change quickly, SP RHODES cannot guarantee that a replacement size, color, or product will remain available while a return is in transit.

Where a direct exchange cannot be completed, we may process the eligible return and ask you to place a new order for the replacement merchandise.

How to Request a Return

Before sending merchandise back to SP RHODES, please contact our team with your order information and the item you would like to return.

Return Shipping

For standard returns resulting from a change of mind, sizing preference, color preference, or other customer preference, the customer is responsible for return shipping costs unless SP RHODES agrees otherwise.

Original shipping, delivery, freight, expedited shipping, brokerage, customs, and similar charges are generally non-refundable unless the return results from an error by SP RHODES or applicable law requires otherwise.

We strongly recommend using a trackable shipping service and retaining proof of shipment when returning merchandise. SP RHODES is not responsible for customer return shipments that are lost before being received by us.

Refund Processing

Once an eligible return has been received, SP RHODES will inspect the merchandise to confirm that it satisfies the applicable return requirements.

If approved, the refund will generally be issued to the original payment method.

The time required for a refund to appear in your account after it has been issued depends on your bank, card issuer, payment processor, and original payment method.

Shipping and other non-refundable charges, if applicable, will not be included in the merchandise refund.

Gift Cards & Store Credit

Gift cards and store credit are not redeemable for cash except where required by applicable law.

If merchandise purchased using a gift card or store credit is eligible for return, the applicable refund may be returned to the original gift card or issued as store credit, subject to applicable law and the original method of payment.

Damaged, Defective or Incorrect Merchandise

If your order arrives damaged, appears defective, contains the wrong merchandise, or materially differs from what you ordered, please contact SP RHODES promptly after delivery.

Please include:

• Your order number;
• Your name and contact information;
• A description of the issue;
• Photographs of the product;
• Photographs of the shipping carton if damaged;
• Photographs of the shipping label where relevant; and
• Any other information reasonably requested to evaluate the claim.

Please retain the merchandise, original packaging, shipping carton, labels, and packaging materials until we advise you that they are no longer required.

How We Resolve Product Issues

If SP RHODES determines that merchandise is defective, was incorrectly supplied, or materially fails to conform to the applicable order, we will determine an appropriate resolution based on the circumstances.

Depending on the product and issue, a resolution may include:

• Repair;
• Correction;
• Replacement;
• Remanufacture;
• Exchange;
• Store credit; or
• Refund where appropriate.

Nothing in this policy is intended to limit a right or remedy that cannot lawfully be excluded.

Color, Material & Manufacturing Variations

Product colors displayed on websites, digital proofs, photographs, monitors, phones, and tablets may differ somewhat from the appearance of the physical product.

Materials including fabric, leather, wood, yarn, embroidery thread, metal, paint, vinyl, plastics, and other components may also exhibit reasonable variations in color, texture, grain, finish, dye lot, weave, or appearance.

Reasonable variations inherent to materials and manufacturing processes are not ordinarily considered defects.

Products Used on Horses

Products that have been placed into active use on a horse may show immediate signs of wear, hair, dirt, moisture, stretching, marking, or other evidence of use and may therefore no longer be suitable for resale.

Please confirm size, color, configuration, and apparent fit before placing eligible merchandise into active use whenever reasonably possible.

This provision does not prevent you from contacting us regarding a product that you believe is defective or otherwise subject to rights available under applicable law.

Horse Show, Event & Team Orders

Orders produced for horse shows, teams, barns, farms, sponsorship activations, awards, competitions, events, or other group programs may contain custom, personalized, specially sourced, or quantity-specific merchandise.

Return eligibility for these orders will depend upon the individual products and the terms under which the order was produced.

Custom event merchandise, branded goods, embroidered products, personalized awards, custom signage, and similar made-to-order products are generally final sale.

Wholesale, Bulk & OEM Orders

Wholesale, bulk, OEM, private-label, corporate, dealer, distributor, and other commercial orders may be subject to project-specific return terms.

Custom-manufactured production runs are generally final sale once approved and produced, except in the case of qualifying defects, production errors, or other rights that apply under the governing agreement or applicable law.

Where a quotation, purchase order, wholesale agreement, manufacturing agreement, or other written contract contains specific return terms, those terms may supplement this policy.

Refused & Undeliverable Shipments

Refusing delivery does not automatically constitute an approved return or cancellation.

If a shipment is refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address, additional shipping, return freight, storage, carrier, or redelivery charges may apply where legally permitted.

Please contact SP RHODES before refusing a shipment unless the carrier has delivered a visibly damaged shipment and immediate refusal is appropriate under the circumstances.

Related Policies

This Returns & Exchanges Policy should be read together with the SP RHODES Terms & Conditions, Shipping & Delivery Policy, Custom & Personalized Products Policy, and any terms specifically disclosed on the applicable product page, quotation, invoice, proof, or order agreement.