FREQUENTLY ASKED QUESTIONS
Our service is based on a comprehensive feedback process.
We will send you concepts based on your logo questionnaire and you will provide commentary of what you like and don’t like.
We will take your feedback and continue to improve the design.
This rarely happens. Our team is highly skilled almost always provides a final result that a client can be proud of.
Our ability to be successful in a logo design is primarily based on how well you answer our logo questionnaire. If you provide thorough responses, we will have a higher rate of success.
As an example, when answering the questionnaire, avoid, “I think I want”, “not sure”, “maybe”. We need definitive answers so we can pursue a design with the highest likelihood of success. We are a team and therefore all involved need to put forward full efforts.
Once you approve your logo design, you own full rights to print, distribute and sell items with your new equestrian brand identity. Your logo will also remain on file with us so you can pursue embroidery, signage, business cards or anything else within our core competency.
There are no refunds on logo designs. The intent of the logo questionnaire is to agree on a direction and style of logo. After the initial concepts are sent, we do accept second questionnaires. While we may ask for clarification, this does not me a change in criteria.
Change in criteria is considered a separate logo design.
At one point in time, the person who designed the logo you like put hours into their work. This work was paid for by a client.
We take copyright infringement very seriously and we believe that all logo designs should be entirely custom so that there are no liabilities associated with its use.
While we encourage you to send us logos that you like, we will not duplicate a pre-existing design under any circumstances unless it is one of our semi-custom designs that we own license to distribute.